PawnEasy Pro
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Refund & Cancellation
Last updated 1 September 2026. The trial exists so that nobody has to buy the software to find out whether it suits their shop.
Try before you pay Fourteen days, every feature, no card. If PawnEasy Pro is not right for your shop, do nothing at the end of it and you are never charged.
Cancelling
Subscriptions are bought inside the Android app through Google Play, so they are cancelled there too:
- Open the Google Play Store on the phone the subscription was bought on
- Tap your profile picture, then Payments & subscriptions ▸ Subscriptions
- Choose PawnEasy Pro and tap Cancel subscription
Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for — a cancellation is not a shutdown.
What happens to your books
Nothing is deleted. When the paid period ends, your books become read-only: every pledge, payment, receipt and report is still there to look up, print and export. You simply cannot write new entries until you subscribe again, and subscribing turns writing back on immediately.
Refunds
Because Google Play is the seller of record, refunds are requested and issued through Google, under Google Play's refund rules:
- Within 48 hours of a purchase, you can usually request a refund directly through your Google Play order history
- After that, request it from Google Play support, or write to us and we will support the request
Where the fault is ours — you were charged twice, or a subscription renewed after you cancelled — write to us and we will pursue the refund with Google on your behalf and see it through.
What is not normally refunded
- A period you used. If you subscribed for a year, used the software for seven months and then left, the used months are not refunded.
- A subscription you forgot to cancel, where the trial had already told you the price and the renewal date. Ask anyway — Google decides these case by case, and we will back a reasonable request.
- WhatsApp message charges. Those are billed to you by WhatsApp for messages sent from your own business number, and never pass through us.
If we end it
If we discontinue the service or close your account for a reason that is not your fault, we refund the unused part of what you have paid, pro rata, and give you time and help to export your books first.
Asking us
Write to vexagate@gmail.com or message +91 96771 13006 on WhatsApp with the account's registered mobile number and what happened. We answer Monday to Saturday and we would rather sort out the underlying problem than take the money and leave you stuck.