PawnEasy Pro
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Talk to a person
A shop cannot wait three days for an answer while a customer stands at the counter. Message us on WhatsApp and you will get a reply from someone who knows the software.
Contact
Three ways to reach us
Tell us three things Which screen you were on, what you expected to happen, and what happened instead. A screenshot from the phone answers most questions in one message.
Troubleshooting
The five things people ask us most
The app says there is no gold rate for today
A pledge cannot be valued without a rate, so the app asks for one before it lets you lend. Open More ▸ Gold Rates, tap the pencil beside a karat and enter today's figure. The banner on the dashboard has a Set rate link that goes straight there.
I cannot add an article to a locker
Three things are refused, all on purpose: a retired location, a location that belongs to another branch, and a locker with no room left. The message says which. Free a slot, raise that locker's capacity under Configure ▸ Stock in the web portal, or choose another location.
A staff member cannot see payments or reports
Check their role under More ▸ Employees. Counter staff take pledges and payments but do not see the whole book; accounts sees payments, reports and customers but writes no new loans. Change the role and they see the change on their next screen.
Reminders are not going out
Two settings decide this: the schedule (More ▸ Reminders ▸ schedule) says which days and which hour, and your WhatsApp Business connection has to be in place for automatic sending. Until it is, reminders are still prepared and can be forwarded by hand from a clerk's handset.
The numbers on my phone look out of date
Pull down on the list to refresh it. Every screen reads from your books on the server, so if a colleague wrote a pledge a minute ago, a refresh brings it in. If nothing arrives at all, check the handset has a working connection.
Still stuck?
Send us a message. We would rather fix it with you than let you work around it.