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Taking a pledge

Five steps, in the order the counter already works: who is borrowing, what they brought, what it is worth, what you are lending, and a last look before the money leaves the till.

Start from New Pawn — the button is on the dashboard and on the Pawns tab. The chips across the top show where you are; you can go back to any completed step without losing what you typed.

Set today's rate first Step 3 needs a rate for the karat you are lending against. If the dashboard is showing No gold rate for today, deal with that first — it takes ten seconds. See Gold rate and strongroom.

Step 1 · Customer

Type a name or a mobile number. Matching customers appear as you type; tap the right one and their card fills the top of the screen. If nobody matches, New customer opens the same form described in Customers and comes back here with the new person selected.

Step 1 of the wizard asking to search for a customer by name or mobile number
Search by name or number.
Search results listing matching customers with their city and customer code
Results carry the city and customer code, so two Lakshmis are distinguishable.

Step 2 · Articles

Add each article separately — a chain and two bangles are three articles, not one line of "3 items". Tap Add article and fill in:

FieldWhat to put in it
CategoryRing, chain, bangle, coin, bar, earrings, other
Item descriptionAnything that helps identify the piece later — "thin two-tone chain, broken clasp"
Gross weightWhat the scale reads, in grams
PurityThe karat you are treating it as
Stone weightStones, beads and thread that are not gold
WastageYour customary deduction for solder and loss
Hallmark numberIf the piece carries one
Store this article inWhich locker, bank or custodian it goes to when the customer leaves

Net weight is worked out for you as gross minus stone minus wastage, and it is the weight the loan is based on. Photographs of the article can be attached here too — they are the cheapest insurance a shop can buy against a later argument about condition.

Step 2 of the wizard with no articles yet and an add article button
Nothing added yet.
The add article sheet with category, weights, purity and storage location
One article at a time.
Step 2 showing one article added with its weight and value
Totals build up as you go.

Choosing the locker now saves a search later The place you pick here is recorded as part of taking the gold into custody, so the strongroom is right from the first minute. If you are not sure yet, leave it as Not recorded yet and place it from the storage page afterwards.

Step 3 · Valuation

The karats you published this morning appear as chips with their rates. Tap the one you are valuing against and the card underneath fills in:

  • Gold rate — per gram, for the karat you chose
  • Total net weight — added up from the articles
  • Gold value — rate × net weight
  • Maximum loan — the most you may lend on that value, from your lending policy

The article list at the bottom shows what each piece contributed, so a customer who asks why the chain is worth more than the ring gets an answer from the screen.

Step 3 showing karat chips, gold rate, total net weight, gold value and maximum loan
The green figure is the ceiling, not the loan.

Step 4 · Loan

Now the money. The maximum sits at the top as a reminder; type what you are actually lending underneath.

FieldNotes
Loan amountWhat the customer is borrowing. More than the maximum is refused.
Processing feeDeducted from what you hand over
Documentation chargeDeducted the same way
Paid to customerWorked out for you — the cash that actually crosses the counter
Paid out byCash, bank transfer or UPI
Maturity dateLeft alone, it follows the scheme tenure; tap the calendar to set a different date
NotesAnything you want on the record
Step 4 showing maximum loan, loan amount, fees, paid to customer, payout method and maturity date
Fees come off the payout, and the payout is shown before you hand it over.

Step 5 · Review

One screen with everything on it: the customer, the articles and their weights, the valuation, the loan and its terms, and what the customer takes away. Read it aloud to the customer if that is your habit — this is the moment to catch a weight typed as 105 instead of 10.5.

Create pawn writes the loan. In one action it takes the articles into custody, places them where you said, records the payout, and produces the pledge receipt.

Step 5 review screen listing customer, articles, valuation and loan summary
Nothing is written until this button is pressed.

Changed your mind? The bin icon at the top right discards the draft. It asks first, and nothing has been written to your books until Create pawn is tapped.

After the pledge: the loan page

Every loan has its own page, reached from the Pawns tab or from the customer. The header carries the loan number and its status, and four tabs hold the detail:

TabWhat it shows
OverviewPrincipal, interest accrued, total due today, dates and terms
ArticlesEach article with weights, purity and where it is kept
TimelineEverything that has happened to this loan, in order
PaymentsEvery payment against it, with receipt numbers

Two buttons sit at the bottom — Pay and Redeem — and two icons at the top: the PDF receipt, and a calendar that extends the maturity date when a customer asks for more time.

A pledge overview showing principal, interest and total due
Overview — what is owed today.
The timeline tab showing pawn created with date and amount
Timeline — the loan's whole history.
The pledge receipt screen offering to share a PDF
A numbered PDF to print or send.